Pop-up Blocker Settings

Popup blockers are useful for eliminating annoying popup ads, but they can also prevent legitimate windows, such as Maintenance Connection dialogs, from opening.

Do I Have a Popup Blocker?

You may not even know whether you have a popup blocker - it might have been installed automatically. There are too many blockers to name them all, but some of the most common are Ad Zapper, Ad Remove, Popup Stopper, Popup Killer, Add/Subtract, Zone Alarm Pro, Google Toolbar, Yahoo Companion and Hotbar.

To find the blocker installed on your system:

• Check your browser directly below the address line for popup icons.
• Check the tray of running programs in the status bar for popup blockers.
• Check the programs in Start/Programs.

Common Popup Blockers and How to Disable Them

• Internet Explorer Popup Blocker
• AIM Toolbar  
• AOL Toolbar  
• Earthlink  
• Firefox  
• Google Toolbar  
• Mozilla/Netscape
• McAfee Internet Security
• MSN Toolbar
• Norton AntiSpam and Norton Internet Security 2005 and 2006  
• Norton AntiSpam and Norton Internet Security 2004 and earlier  
• Popup Manager / Popup Cop  
• Pop-Up Stopper
• Safari (Macintosh Computers)
• Starware Toolbar
• Viewpoint Toolbar
• Yahoo Toolbar
• Zone Alarm Pro

Internet Explorer Popup Blocker

• To disable
  1. Open Internet Explorer.
  2. On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
  3. Choose the Turn Off Pop-up Blocker option.
     
• To allow pop-ups for the Maintenance Connection Website
  1. From the Internet Explorer tool-bar, Select Tools menu, from the drop down menu, Select Internet Options then Select the Privacy tab (at the bottom of the Pirvacy window should be a Pop-up Blocker section), Select the Settings button.
  2. Add this address to the "Address of Website to allow." https://www.maintenaceconnection.ca/
  3. Select the Add button, then Select the Close button, then Select the OK button.
• For more informations you can visit:http://www.microsoft.com/windowsxp/using/web/sp2_popupblocker.mspx
  

AIM Toolbar

AIM Toolbar is often inadvertently installed along with AOL Instant Messenger, an instant messaging software.  This Toolbar provides search functionality and interacts with AOL Instant Messenger. 

• To disable
  1. Click on the AIM button on the left end of the Toolbar. This will open the drop-down list.
  2. Clicking on the Toolbar Options in the drop-down list will open the "AIM Toolbar Options"
  3. Choose the Popup Blocker Tab and uncheck the Block Popup Windows box.
  4. Click the OK button. 

Once this is done,  the user should be able to open the new window.  If you are still unable to log in, you may have more Pop-Blockers to identify and disable.

AOL Toolbar

• To disable
  1. Click Settings on the AOL toolbar.
  2. Click Pop-Ups in the Essentials tab.
  3. Click Off - Do not block any pop-ups
  4. Click Apply and OK to close the options window.
• To allow pop-ups from the Maintenance Connection Website
  1. Click Settings on the AOL toolbar.
  2. Click Pop-Ups in the Essentials tab.
  3. In the Web Pop-Ups tab of the Pop-Up Control Settings window select Allow Web pop-ups from these sites.
  4. Enter ( https://www.maintenanceconnection.ca/)
  5. Click Add.
  6. Click Save.
• For more information you can visit:
  http://help.aol.com/

Earthlink

• To disable
  1. Click the Protection button on the toolbar.
  2. Click Pop-Up Blocker then Options.
  3. Click Off - Do not block any pop-ups
  4. Click Apply and OK to close the options window.
• To allow pop-ups from the Maintenance Connection Website
  1. Click the Protection button on the toolbar.
  2. Click Pop-Up Blocker then Options.
  3. Click Open Allow List
  4. Right-click on the first blank line, then type the full address of the site ( https://www.maintenanceconnection.ca/) and then press <Enter> on your keyboard.
  5. Click OK to close the list.
  6. Click Apply and OK to close the options window.
• For more information you can visit:
  http://support.earthlink.net/tutorial/ta/protection/

Firefox

• To disable
  1. Open the Options window in Firefox.
  2. Click on the Web Features icon.
  3. Uncheck the Block Popup Windows option.Click Apply and OK to close the options window.
• To allow pop-ups from the Maintenance Connection Website
  1. Click Allowed Sites.
  2. Enter this address( https://www.maintenanceconnection.ca/)
  3. Click OK.
• For more information you can visit:
  http://www.mozilla.org/support/firefox/options#webfeatures
  

Google Toolbar

• To disable
  1. Open the Google Toolbar Options window by clicking on the options button.
  2. In the Accessories section click off checkbox next to the pop-up blocker option
• To allow pop-ups from the Maintenance Connection Website
  1. Click Add to whitelist. OR
  2. Click on the following button on the toolbar.
• For more information you can visit:
  http://toolbar.google.com/popup_help.html
  

Mozilla

1. Open the Edit toolbar menu and choose the Preferences option.

2. On the right-hand column, under the Privacy & Security Preferences category, click on the Popup Windows topic. (If no sub-categories are visible, double-click on the title Privacy & Security to expand the list.)

3. You can either de-select the box next to Block unrequested popup windows to completely disable the pop-up blocking software, or add Maintenance Connection to a list of allowed sites.

4. To do this, click the Allowed Sites... button, type https://www.maintenanceconnection.ca into the text field, and then click the Add. Click OK.

5. An alternative method of doing this is to browse to the Maintenance Connection Canada website (https://www.maintenanceconnection.ca), and then click on the Tools toolbar menu. Choose Popup Manager and then select the Allow Popus From This Site option.

McAfee Internet Security

1. point to McAfee Pop-Up Blocker
2. deselect Enable Pop-up Blocker

MSN Toolbar

MSN Toolbar is the latest of the toolbars, but is starting to gain popularity. As with Yahoo and Google Toolbars, it allows other features on top of Pop-Up Blocking.  Below is the MSN Toolbar:

The following icon is the Pop-Up Blocker:

To disable Pop-Up Blocking, Click on the Down arrow to the right of the text to bring up the Menu:

Click on Allow Pop-ups.

Norton AntiSpam and Norton Internet Security 2005 And 2006

1. Norton Internet Security 2005 usually adds a yellow and orange orb icon to your system tray in the Windows taskbar. You may be able to right-click on it and Disable.(see above picture)
2. Otherwise, click on Start>Programs>Norton Internet Security>Norton Internet Security.  In the left hand pane of the Norton Internet Security window click on Norton AntiSpam.
   
   
   
   
3. Choose the Status and Settings view under Norton AntiSpam.  If Settings for Pop-up Blocking display a green checkmark, then Turn Off Pop-up Blocking.  To do this, Click on the words Pop-up Blocking.
   
   
   
   
4. Click Pop-Ups Blocking -> Turn off.
   
   
   
   
5. It should now look like this:
   
   
   
   
6. The last step is to clear your Cache. To do this you can open Tools >Internet Options > click the "Delete Files..." button OR from the assessment page, while simultaneously holding down the Ctrl key & the Shift key use your mouse to press the browsers refresh button.

Remember that the last step after turning off Norton Internet Security's popup blocker is to to either delete your Cache or to Refresh the assessment page while simultaneously holding down the Ctrl & Shift keys to open a non-cached copy of the assessment page.

Norton AntiSpam and Norton Internet Security 2004 and earlier

1. Norton Internet Security 2004 usually adds a blue and green orb icon to your system tray in the Windows taskbar.  You may be able to right-click on it and Disable.(see above image)
2. Otherwise, click on Start>Programs>Norton Internet Security
3. In the left hand pane of the Norton Internet Security window choose the Status and Settings view under Norton Internet Security. If Settings for Ad Blocking display a green checkmark, then Turn Off Ad Blocking. To do this, Click on the words Ad Blocking. The Ad Blocking Pane should appear in the right hand pane.
   
   
   
   
4. Click Turn Off.
5. The last step is to clear your Cache. To do this you can open Tools >Internet Options > click the "Delete Files..." button OR from the assessment page, while simultaneously holding down the Ctrl key & the Shift key use your mouse to press the browsers refresh button.

Remember that the last step after turning off Norton Internet Security's popup blocker is to to either delete your Cache or to Refresh the assessment page while simultaneously holding down the Ctrl & Shift keys to open a non-cached copy of the assessment page.

PopUpCop

Another popular Pop-Up Blocker, this software is also designed solely for preventing Pop-Ups. It installs a toolbar within the browser:

To disable Pop-Up Blocking, click on the arrow to the right of the badge and a menu will appear with a list of options:
Click on Disable PopUpCop. Once this is done,  the user should be able to open the new window.  If you are still unable to log in, you may have more Pop-Blockers to identify and disable.Popup Manager (for Internet Explorer)

1. Launch a new Internet Explorer browser window and navigate to https://www.maintenanceconnection.ca
2. Right-click with your mouse on the small color-coded area in the bottom left corner of your browser window. This bar of color will appear either red or green and is called a "widget".
3. In the resulting drop-down menu, select the option to Allow Popups from https://www.maintenanceconnection.ca.

Note: In order to enable popups on an individual basis, press the Ctrl key while clicking on whatever is initiating the desired popup window.

Pop-Up Stopper

If you have Pop-Up Stopper, an icon will appear in the bottom right hand corner of your screen.

1. To disable the blocker, right-click on the Pop-Up Stopper software icon.
2. Un-check the checkbox next to Enable pop-up blocking.
3. You can re-enable the software when you are done with your assessment.
   

Safari Web Browser (Macintosh Computers)

1. Open Safari
2. Click on the Safari Menu
3. Uncheck "Block Pop-Up Windows"
   

Starware Toolbar (for Internet Explorer)

• To allow popups from the Maintenance Connection, launch a new Internet Explorer browser window and navigate to https://www.maintenanceconnection.ca. Once you are on the Maintenance Connection home page, click on the Popup Blocker button in the Starware Toolbar. Once you do, the toolbar button will change to indicate that popups will now be allowed from the Maintenance Connection website.
• To completely disable the popup blocker, click on the arrow next to the Starware logo on the left-hand end of the toolbar. This will display the main menu; select the Preferences... option from the resulting drop-down list. In the message window that appears, uncheck the box to Enable Popup Blocker. Click OK to close the window.
  

Viewpoint Toolbar

Viewpoint Toolbar is often inadvertently installed along with Viewpoint Player, a media player software.  This Toolbar provides search functionality and shows snapshots of search results' pages. 

Clicking on the word Viewpoint on the right end of the Toolbar will open the drop-down list.

Clicking on the Options Menu in the drop-down list will open the "Viewpoint Toolbar Options".  To disable Pop-up Blocking choose the Pop-ups Tab and uncheck the Enable Pop-up Blocker box.  Then click the OK button. 

Yahoo Toolbar

Probably the most popular toolbar, this program allows several other functions besides Pop-Up Blocking. Listed below is how the bar will appear within IE:

To disable Pop-Up Blocking, Click on the Down arrow to bring up the Menu:

Uncheck the entry Enable Pop-Up Blocker.


Once this is done,  the user should be able to open the assessment window.   If you are still unable to log in, you may have more Pop-Blockers to identify and disable.

Zone Alarm

To disable the pop-up blocker in ZoneAlarm Pro:

1. Open the Zone Alarm program by clicking your Start Button and accessing the Zone Alarm folder under Programs.
2. Click on Privacy.
3. Turn off Cookie Control, Mobile Code and Pop Up control.

Other Blockers

• AOL - If you’re using AOL as a browser, it can prevent new windows from opening. You can turn off the popup blocker in the lower-right hand corner. Another solution is to use AOL to connect to the Internet, but use Internet Explorer as your browser. Minimize the AOL browser. Start Internet Explorer from the icon on your desktop or search for iexplore.exe.
• Netscape - You can turn off the blocker or add trusted sites in Edit/Preferences/Privacy & Security/Popup Windows.
• Firewall/Antivirus programs - Popup blockers can be integrated into firewall programs or antivirus programs like Norton Internet Security. These programs need to be configured to allow popups for www.maintenanceconnection.ca (or your intranet URL if you have an onsite installation of Maintenance Connection). For additional help on this, please contact the companies that developed the programs.

If you have any further questions, do not hesitate to contact our technical support staff at 1-888-567-3434 ext 2. or simply send an email to