Login Problems
There are several major
reasons why you may have
trouble logging into
Maintenance
Connection:
-
You may have a
Pop-up Blocker:
Pop-up Blockers come
with many 3rd party
toolbars such as the
Yahoo toolbar in
addition to being a
part of Internet
Explorer in some
cases. You may have
multiple Pop-up
Blockers installed in
your system without
even knowing it.
All Pop-up Blockers
must either be
disabled or be
configured to allow
Pop-ups for
Maintenance Connection
(adding
'maintenanceconnection.ca'
to the allowable list
in your Pop-up blocker
configuration). For
more information,
please see (Pop-up Blocker
Settings.)
-
Your browser may
not be accepting
Cookies:
Make sure that your
browser allows
"Cookies"
(i.e., that Cookies
are turned on). Please
follow the (Instructions for
Enabling
Cookies.)
-
You may have a
corrupt file in your
Browser cache: You may have a corrupt
file in your Browser's
cache directory. Please
follow the (Instructions for
clearing your
Browser's
cache.)
-
Your browser may
have a Third-Party
Browser Extension
that is causing
problems:
There may be a
Third-Party Browser
Extension that is
causing problems. Try
disabling Third-Party
Browser Extensions.
Please follow the (Instructions for
Disabling 3rd
Party Browser
Extensions.)
-
You may have a
regional settings
conflict (Windows XP
Only): If you experience the
symptom where after you
login and select an
application, your
browser windows closes,
you may have a regional
settings conflict.
Please follow the (Instructions for
configuring your
regional
settings)
Below reasons are not as
common - but still should
be verified:
-
Incorrect Member ID
and/or Password:
Double-check your
Member ID and/or
password. (If you forgot
your password,
please click
here.)
-
Your browser may
have Active
Scripting turned
off: Make sure that your
browser allows active
scripting (i.e. that
active scripting is
turned on). Please
follow the (Instructions for
Enabling Active
Scripting.)
-
You may have a
misconfigured
Firewall: A misconfigured
Firewall may also cause
log-in problems. Try
temporarily turning off
any Firewall software
you may have installed,
such as ZoneAlarm.
Please follow the (Instructions for
configuring your
firewall.)
-
Your browser may be
using an incompatible
text encoding: Sometimes, the login
page will not display
correctly if your
browser isn't set for
Western text encoding.
In most browsers, you
can manually change the
text encoding style by
clicking on the
"View" menu
and selecting
"Encoding" or
"Text
Encoding", followed
by "Default"
or
"Automatic".
If this doesn't solve
the problem, select
either "UTF-8"
or Western text
encoding.
If you have any further
questions, do not hesitate
to contact our technical
support staff at
1-888-567-3434 ext 2. or
simply send an email to
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